In this article ( What Is ChatGPT ? Extremely Important ), we will know about ChatGPT.
What Is ChatGPT ? Extremely Important, Chatbot Examples, Uses, Facts
Since the last few months you might have came across some articles, youtue videos, newspaper publications and have gathered some informations about ChatGPT.
However, it is very important to know the full details of this AI ( Artificial Intelligence ) based tools before start using it.
Before understanding ChatGPT, it is very important that we know what a CHATBOT is?
What is a CHATBOT?
A chatbot is software that simulates human-like conversations with users via chat. Its key task is to answer user questions with instant messages
At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.
We all are familiar with the term “Customer SERVICE”. Nowadays companies, organizations those who are dealing with the process of customer service, generally all of these organization follows a customer service model. In this model whether for any products or services, these companies engage customer service representatives, customer service associates for different roles in voice, non voice processes like calls, email or chat to provide excellent instant customer service to the customers for any type of queries, complaints or service requests made by the customers. As this volume is very large, most of the organizations prefer outsourcing their customer service division to any other outsourcing agencies and this industry is one of the biggest employer in the world.
As time passed, most of these organizations ( whether it is a product company or service company ), they started using the services offered by the CHATBOT into their websites or mobile apps. Through which the customer can directly engage with an executive through the chatbot for necessary interactions and resolutions.
Voice-enabled assistants are changing the way people communicate. Chatbots are now using these technologies, and they can potentially increase user experience and customer loyalty in the long run. According to Juniper Research, customers’ global use of voice assistants will reach eight billion by 2023.
CHATBOT EXAMPLES:
ILA – SBI Card’s Chatbot!
ILA is SBI Card’s Interactive Live Assistant that can provide you with the latest information on our products & services. You can chat with ILA to get information on Card features, benefits, services and much more.
Ask ILA question related to your SBI card account & services like –
- How can I apply for a SBI Card?
• How can I make payment against my SBI Card outstanding?
• How can I check my Last Payment Status?
• How can I check my SBI Credit Card Outstanding?
• How can I view my statement summary?
• How can I subscribe for the e-statement?
• How can I view my Reward Points summary?
• How can I check my credit limit?
• How can I activate my SBI Credit Card?
• How can I deactivate my International Usage?
Erica, by Bank of America
Erica is an AI-driven virtual financial assistant. The chatbot sends notifications to customers, provides balance information and credit report updates, facilitates bill payments, recommends money-saving tips, and even helps customers with simple transactions. Erica’s capabilities have recently been expanded to help clients make smarter financial decisions by providing them with personalized and proactive insights.
Amex bot, by American Express
American Express deployed the ‘Amex bot’ on the very highly-used Facebook Messenger. When Amex customers link their cards with their Messenger accounts, they begin receiving messages and push notifications in Messenger. Apart from responding to customers’ support queries, the Amex bot is also programmed to provide contextual recommendations based on the user’s purchases, real-time sale notifications, information regarding product benefits, and loyalty program features.
EVA (Electronic Virtual Assistant), by HDFC Bank
At the time of its launch, EVA was India’s first and largest AI-powered banking chatbot. Eva bot uses the latest in AI and NLP to understand the user query and fetch the relevant information from thousands of possible sources in milliseconds. The chatbot has been deployed in Google Assistant and Alexa. EVA has answered over 5 million queries with over 85% accuracy, holding over 20,000 conversations daily with customers across the globe.
Amy, by HSBC Bank
Amy is a customer servicing Virtual Chat Assistant (VCA) deployed by the corporate banking division of HSBC Bank. Amy bot provides real-time responses to customer support queries in English and Chinese! It gradually learns to respond to more complex and broader questions over time. In case Amy is unable to respond to a query, it connects the customer with an actual human customer support executive.
How to use ChatGPT?
Open link.
or download ChatGPT from playstore.
Register for an account with an email.
You need to create an account on the OpenAI website to log in and access ChatGPT. Creating an account on OpenAI will give you access to ChatGPT.
ChatGPT was launched on November 30, 2022, by San Francisco–based company OpenAI, the creator of DALL. E 2 and Whisper AI.
The service was launched as initially free to the public, with plans to monetize the service later. By December 4, 2022, ChatGPT already had over one million users.
ChatGPT?
ChatGPT is an artificial intelligence chatbot developed by OpenAI and launched in November 2022.
Chat GPT full form is Chat Generative Pre-Trained Transformer. It is a revolutionary AI technology that helps a user to search for long-form question-answers.
Yes, chat GPT is free to use. However, a paid version of Chat GPT has also been launched by OpenAI in the US.
Chat GPT doesn’t search the internet for solutions as Siri or Alexa do, making it different from other AI assistants. Instead, it builds a sentence word by word, choosing the most likely “token” to appear after each one based on its prior experience
The model was trained using text databases from the internet. This included a whopping 570GB of data obtained from books, webtexts, Wikipedia, articles and other pieces of writing on the internet. To be even more exact, 300 billion words were fed into the system.
They can significantly improve customer support by providing quick and personalized responses to customer queries and needs. Marketing and sales – Chatbots can assist in lead generation, prospect evaluation, and closing deals by guiding customers through the buying process.
ChatGPT is known for generating human-like responses in the context of customer service, and Google provides not only information but also images, applications and software and industries like business and healthcare etc. The major difference is the integration with other applications
Most of the time, chatbots are legitimate and as safe as any other apps or websites. Security measures like encryption, data redaction, multi-factor authentication, and cookies keep information secure on chatbots.
Facts About ChatGPT
ChatGPT Launch on: 30th November, 2022.
Users of ChatGPT: 1 Million users in 1st-week (it is an unbelievable number of users compared to others)
Queries Per Day: approx 10 million ChatGPT
Founders: Sam Altman is Co-founder & CEO and Elon Musk – Co founder (But Elon musk step down from the company of the year 2018)
Backed by: Microsoft, Khosla Ventures, and LinkedIn co-founder Reid Hoffman
Headquarters:San Francisco, USA
Monthly Cost to Run: Approx 3 Million USD
Knowledge Base upto: The year 2021
Projected Revenue: USD 200 million by end of 2023
Microsoft Azure Power ChatGTP: Microsoft is investing in OpenAI. Through its own cloud-computing technology, Azure, Microsoft is providing the essential computational power and resources needed for ChatGPT.
What is Chat GPT used for:
With GPT can generate coherent and well-written texts in a wide range of styles, topics and languages.
In addition, news summaries, product descriptions, or stories can be generated.
It can be used for all the questions solutions or answers to problems.
It can be used to create attractive posts and messages for social networks.
Chat GPT can generate reports, e-mails, and other content for productivity applications.
Through chat GPT, large data sets can be analyzed and valuable information can be extracted from them.
GPT can be used to generate appropriate and consistent responses for chatbot in a wide range of context.
Features of Chat GPT:
Code Writing
Articles Writing
Translating
Debugging Story / Poem Writing
This was done with the help of deep learning which contributed immensely to its creation.
It can write e-mails for users or write an essay. It has become an Internet phenomenon just in a couple of months. Many found this to be cool automation useful for many.
Recently, various companies in the United States of America have curbed the use of it as they fear its misuse of it. Verizon Communications had earlier banned the use of AI because they feared that they could lose ownership of customer information if typed into this application.
The giant in the world of investment banking, JP Morgan Chase and Co. have also restricted its employees from using this at work. However, the financial giant declined to comment on its policy on staffers at the workplace when asked by Reuters. Their motive behind this restriction is speculated by many.
Interestingly, Chat GPT has become so popular by now that big brands such as Google launched Bard which is their AI conversational service. Whereas, on the other hand, Microsoft launched Bing. It is an AI-integrated search engine by Microsoft.
Chat GPT has received criticism as well as appreciation both so far. However, an important question that often arises is – Will such AI replace jobs done by humans? Well, the future is yet to come and there are mysteries that are yet to unravel. So, if you wonder about this, you will find out soon.
Chatbots powered by GPT can be used to automate the initial stages of the recruitment process, such as screening resumes, answering candidate queries, and conducting initial candidate assessments. This will allow recruiters to spend more time on higher-value tasks, such as developing stronger relationships with candidates, rather than spending hours sifting through resumes, and answering basic questions.
One of the biggest advantages of GPT-powered chatbots is their ability to respond to natural language queries in real time. This means that candidates can interact with chatbots in a conversational manner, much like they would with a human recruiter. The chatbots can provide answers to common questions, such as salary expectations and the company culture, allowing the candidates to get a better understanding of the role and the organization.
They can significantly improve customer support by providing quick and personalized responses to customer queries and needs. Marketing and sales – Chatbots can assist in lead generation, prospect evaluation, and closing deals by guiding customers through the buying process.
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